Posted by OS is Windows 7 Home Premium, I have a HP Pavilion dv7 Notebook PC x64-based with an AMD Turion(tm) II Ultra Dual-Core Mobile M620, 2500 MhZ, etc with Hewlett-Packard F.12 11/30/2009 , 500GB, 4 GB RAM and Boot Device is \Device\HarddiskVolume 1.
I have had this laptop since August 22nd so it’s been four days and it was purchased as refurbished (with a 90 day warranty) so I want to know if this issue is solvable or if it’ll result in hardware failure. The programs/files I have downloaded in the past four days are Last.fm, Itunes, AVG Trial/Free Version 9.0, activated Norton Internet Safety, Power Iso, Winrar, a Nancy Drew Game, Ifran View, Foxit Reader and Google Chrome. I scanned my computer for rootkits (2 appeared in my Norton Internet Security program…? I don’t know, but I got rid of them) and viruses using AVG about every day since I’ve purchased it and I’ve never had to force a reboot until the Disk Drive error showed up. I’ve often had to hold the on/off button during this frozen disk check screen once or twice until it let me hit the log-in screen.
It says something like Checking file system on C: The type of the file system is NTFS. One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue. To skip disk checking, press any key within (#) seconds.
Usually it freezes at 1 second and does nothing and it ignores any keys I press regardless. On one instance, after I removed AVG (in hopes it had the corrupted file) I took a picture of the monitor and it said:
something open volume for direct access. something cannot run due to an error caused by a recently installed software. The system restore feature from the control panel to restore to a point prior to the corrupt software package installation. Error occurred (768f8c78something along these lines 3f1).
I’m unsure where to go about this, my refurbished laptop didn’t come with a Win 7 restore/repair CD, and I don’t want to have to call Support unless none of you have any knowledge on this issue. My dad (who bought this as a gift) is weary of returning it so soon, assuming that I messed it up again. Help me out on how to fix it? I cannot run disk-checks/schedule them or do a system restore because it says Local Disk C:/ has a corrupt file. I tried to press F8 at startup and it didn’t go into safe mode (?) but I might have pressed it at the wrong time of reboot I don’t know. Help?
I would just suggest you back up the files and then reformat it. You should always back up, even after 4 days of use. This is a device that allows you to do so:
http://www.topmicrousa.com/bt-300.html
You connect the old hard drive to this device, and then the device to a another computer or laptop via USB. You would then be able to access all the files on it.
Best of luck!
If the restore partition is still there,which it should be, I would restore factory settings and start again.
There may be an option from within Windows, not sure as normally I restore my sister`s HP outside of Windows by pressing F11 immediately at start up.
If you manage to do this, just install AVG free immediately you`re up and running, this definitely will do no harm to your system.
Download your other programs one at a time, and run for a while before downloading any more to see if one of them is causing a problem.
Having said this I would try to do a check disk first – computer – right click C drive – properties – tools – check now.
You will have to do a restart before it will check.
If it doesn`t do the check or if it doesn`t find or remove any errors, or unless it tells you there are no errors I would ask for a refund.
Filehippo is a good safe site for downloading freeware.
EDIT.
Sorry I just read the end of your question and see you`ve already tried to schedule a disk check, in that case I would try the F 11 for restore and if that doesn`t sort it ask for a refund.
Actually a restore should sort it because it will load the original uncorrupted files.